Privacy Practices

Privacy Policy

EFFECTIVE SEPTEMBER 2022

This privacy policy (the “Privacy Policy”) explains the collection, use, and disclosure practices of the websites, mobile applications, and other online and offline products and services, including our senior living referral services (collectively, the “Services”) owned and operated by Senior Care of Sacramento. For clarity, this Privacy Policy describes how we collect and use information when you access and use our website, including but not limited to www.seniorcarelocator.com, www.seniorcareofsanfrancisco.com, www.seniorcareofcalifornia.com, www.savingseniorssavings.com, www.seniorservicesfast.com and www.seniorcareofsacramento.com. Please be advised that the practices described in this Privacy Policy also apply to information that you submit to us offline and to Personal Information (as described below) that we may collect from third parties.

CONSENT

Privacy Policy. By using our Sites or submitting information to us, you acknowledge and understand the terms of our Privacy Policy.

Automatic Telephone Dialing System: By providing us with your telephone number, including on our Sites or over the telephone, you agree to be contacted by SCOS and senior housing and care providers that have contracted with us to be part of our referral information service program in relation to the Services that we provide you (together, the “Participating Communities”) to explore options relating to our Services. You agree to be contacted by telephone call or text message at the telephone number you provided using automatic telephone dialing systems, even if you previously registered on a Do Not Call registry, and consent is not a condition of any purchase.

COLLECTION & USE OF YOUR PERSONAL INFORMATION

As used in this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, reasonably can be linked, directly or indirectly, with an individual or household, or as otherwise defined under applicable law.

We collect Personal Information from four primary sources: directly from our users or customers, automatically from the use of our Services, from affiliated and unaffiliated third parties, and by using information we collect to derive new Personal Information. The types of Personal Information we collect about you depend on your interactions with us and are described in more detail below.

Information We Collect Directly from You. We collect information directly from you in a variety of ways. Any information you provide to us is voluntary, but please note that some information may be necessary for us to provide you with our Services. You may also provide Personal Information about another person for whom you may be seeking senior housing and/or care Services (“Resident”).

The categories of Personal Information we collect directly from you include:

Identifiers, such as your first name, last name, phone number, email address, and mailing address;
Categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code, such as name, physical characteristics or description, address, telephone number and medical or health insurance information;
Characteristics of protected classifications under state or federal law, such as age, sex/gender, marital status, medical condition and disability information;
Information you provide on our Sites to request Services for yourself or another person, for example your username, password, location, zip/postal code, mailing address, fax number, and email address;
Financial information, including the Resident’s budget for senior housing options and whether the Resident receives Medicare or Medicaid;
Commercial information, including records of your move-in status with referred Participating Communities;
Feedback you provide to us about our Services, including in response to surveys or through our customer service centers; and
For Residents, his or her gender; household income; budget; senior care needs, including health information and medical conditions; and veteran status, as well as other information you may choose to voluntarily provide, such as marital status, religion, or ethnicity.

Information Automatically Collected from Your Use of the Sites. We may automatically collect information about you from your use of our Services, including by using website analytics tools or other technologies, like cookies and web beacons (which are described in more detail below).

The categories and types of information we collect automatically from your use of the Services include:

Identifiers, such as your IP address and unique device identifiers;
Internet or other electronic network activity information, such as the type of browser you use, app version, access dates and times, pages viewed, and the page you visited before navigating to our Sites;
Geolocation data, such as the country from which you access our Sites;
Other information that relates to or is capable of being associated with you, such as information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and mobile network information.

Cookies. Cookies are small text files that are stored on your computer when you visit certain online pages that record your preferences. We use cookies to track use of our Sites and other Services. We may also use cookies to monitor traffic, improve the Sites, make the Sites easier and/or relevant for your use, and improve the performance of our advertising on other websites. You can opt out of accepting cookies by adjusting your browser settings to not accept cookies or to notify you when you are sent a cookie. However, certain features of our Sites or other Services may not work if you delete or disable cookies.

Web Beacons. Some pages of our Sites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

INFORMATION WE COLLECT FROM OTHER SOURCES

We may collect information about you from other sources. For example, we may collect information about you from:

Residents (if you are not the Resident) or a person who contacts us seeking Services for a Resident;
From Participating Communities;
Third-party social media services, such as Facebook, Twitter, and Instagram, that you use to interact with our Services (e.g., to provide feedback on our Services) or that allow you to share information (e.g., via plugins, widgets or other tools); and
Unaffiliated parties, such as our service providers, analytics companies, advertising networks, affiliates, and other third parties that provide us with information, so we can better understand you and provide you with information that may be of interest to you.

INFORMATION WE INFER

We may derive information or draw inferences about you based on the other information we collect about you. For example, we may infer your location from our collection of your IP address.

USE OF YOUR INFORMATION

For each category of Personal Information, we collect about you (whether directly or automatically), we use such category of Personal Information for the business and commercial purposes set forth below:

To provide you the Services and otherwise complete the transactions and/or referrals you request, perform our contractual obligations, and as otherwise anticipated within the context of our ongoing business relationship;
Create and manage your online accounts;
Communicate with you, including by telephone, text, email, and chat, regarding your use of the Services;
Respond to your requests and any other communications from you, including to provide customer service;
Send advertising or marketing communications about products, services, offers, promotions, rewards, and events offered by us and provide news and information that we believe may be of interest to you;
Offer and administer surveys, contests, prize draws, sweepstakes, and other promotions;
Conduct internal research and development;
Analyze your engagement with SCOS and Participating Communities and your use of our Services to better understand your interests and behaviors and customize your experience;
Detect security incidents and protect against malicious, deceptive, or illegal activity, including fraudulent transactions, error, negligence, and breach of contract, and to protect against harm to the rights, property, or safety of SCOS and our users, customers, employees, or the public;
Debug, identify, and repair errors that impair the functionality of our Services;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with our business;
Comply with our legal obligations, including our tax obligations and those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law or any regulatory requirements or provisions; and
With our legal, financial, insurance, and other advisors in connection with the kinds of transactions described above or in connection with the management of all or part of SCOS’s business or operations.

DISCLOSURE OF PERSONAL INFORMATION

We will share your Personal Information as follows:

To Participating Communities. We may share Personal Information with Participating Communities to provide you with the Services you’ve requested. The Participating Communities may contact you directly, including by email, telephone, regular mail, or in-person visits.

To People Acting on Your Behalf. We may share Personal Information with the person who referred you as a Resident or to another person acting on your behalf.
To Our Service Providers. We may share Personal Information with one or more service providers with which we have contracted to provide services to us or to offer the Services you have requested from us.

To Affiliated Companies. We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us.

For Our Internal Analyses and Operations. We may share Personal Information with third party vendors for our own internal statistical, design, or operational purposes, such as estimating our audience size, measuring aggregate traffic patterns, and understanding demographic trends among our users. The use and disclosure of your Personal Information by these other parties is restricted to performance of such tasks and is subject to confidentiality.

For Legal and Other Compliance. We may share Personal Information when we believe it is appropriate for legal purposes, including to: (a) comply with the law; (b) enforce or apply this Privacy Policy or our other policies or agreements; (c) protect our or our users’ rights, property, or safety; (d) protect our users from fraudulent, abusive, or unlawful use of our Site; or (e) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

As Part of Business Transfers. We may share Personal Information as part of any merger, acquisition, debt financing, sale of company assets, or other business transaction.

As Aggregated, Anonymized Information. We may share aggregated, anonymous, or de-identified information to our advertisers, business partners, and other third parties that cannot reasonably be used by those third parties to identify you.

At your request. We may otherwise share Personal Information with your consent or at your direction.

LINKS TO THIRD PARTIES

We may provide links to third party websites from our Sites as a service to our users, but we have no ability to control nor are we responsible for the privacy and data collection, use, and disclosure practices of third-party websites. When you click on links that take you to external websites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such websites before providing them with any information.

SECURITY

We use reasonable security measures to store and protect your Personal Information while it is under our control. Please note, however, that no transmission of data over the Internet is 100% secure.

THIRD PARTY ANALYTICS

To learn more about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit https://www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

RECORDED TELEPHONE COMMUNICATIONS

Telephone communications between You and SCOS may be recorded or monitored for quality control purposes. By providing information to us, you expressly consent to the recording of these telephone communications.

CHILDREN

Our Services are designed for adults, not children under the age of 16. As such, we do not intend to collect Personal Information from children under the age of 16, and our Services are not designed for such information.

ADDITIONAL INFORMATION FOR CALIFORNIA CONSUMERS

The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.) requires us to disclose to California consumers the categories of Personal Information (as defined in the CCPA) we have collected in the preceding 12 months, our business and commercial purposes for collecting, using, or selling such Personal Information, the categories of sources from which we collect Personal Information, whether we have disclosed or sold any Personal Information for business or commercial purposes in the preceding 12 months, the categories of Personal Information we have disclosed or sold for a business or commercial purpose in the preceding 12 months, and the categories of third parties with whom we share Personal Information. We have provided these disclosures in the prior sections of this policy. Additionally, in the preceding 12 months, we have disclosed the following categories of Personal Information for business purposes to the following categories of recipients:

Category of Personal Information: Identifiers, such as your first name, last name, phone number, email address, and mailing address

Categories of Recipients: Cloud storage service providers, marketing service providers, data analytics providers, internet service providers, email service providers, customer communication service providers

Category of Personal Information: Categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code, such as name, physical characteristics or description, address, telephone number and medical or health insurance information

Category of Personal Information: Internet or other electronic network activity information, such as the type of browser you use, app version, access dates and times, pages viewed, and the page you visited before navigating to our Sites

Category of Personal Information: Geolocation data, such as the country from which you access our Sites

Category of Personal Information: Gender; household income; budget; senior care needs, including health information and medical conditions; and veteran status, as well as other information you may choose to voluntarily provide, such as marital status, religion, or ethnicity

The CCPA also requires us to communicate information about rights California consumers have to request access to their Personal Information, to request deletion of their Personal Information, to request additional details about our information practices, to request to opt out of the “sale” of their Personal Information, if applicable, and to not be discriminated against for exercising such rights.

Your options in regard to the Personal Information we collect about you are described below. You may designate an authorized agent to exercise these options on your behalf by providing your authorized agent with written permission to act on your behalf and by verifying your own identity with SCOS. Alternatively, you may provide a power of attorney pursuant to Probate Code sections 4000 to 4465. We will verify your request by asking you to provide information related to your interactions with us, such as by confirming your email address and/or your state of residence. In some cases, we may need to collect additional information to verify your identity, such as a government issued ID.

Access: As a California resident, you may request access to your Personal Information we collect, use, disclose, or sell and the specific pieces of Personal Information we have collected about you, subject to specified exceptions. You may also request additional details about our information practices, including the categories of the Personal Information we collected, the sources of collection, categories of Personal Information we share for a business or commercial purpose, and the categories of third parties we share your information with. You may request access by calling SCOS at 916-877-6904 or by visiting the page: www.seniorcareofsacramento.com. You must provide your First and Last Name, email address, and phone number used with SCOS services in order for us to match you within our systems, as well as certify that you are a California resident.

Deletion: As a California resident, you may request that we delete the Personal Information we have collected from or about you. Please note that we may retain certain information as required or permitted by applicable law. You may request that we delete Personal Information about you by calling SCOS at 916-877-6904 or by visiting the Personal Request Page at www.seniorcareofsacramento.com. You must provide your First and Last Name, email address, and phone number used with SCOS services in order for us to match you within our systems, as well as certify that you are a California resident. If you request to delete your Personal Information, certain of our products and services may no longer be available to you.

Personal Information We Disclose or Sell (as defined by the CCPA): California law requires that we provide transparency about Personal Information we “sell,” which, for purposes of the CCPA, broadly means instances in which SCOS has shared Personal Information with certain Participating Communities in exchange for valuable consideration. If in the preceding 12 months, SCOS may have disclosed Personal Information to Participating Communities to facilitate providing services to you, this disclosure may be considered a sale under California law. In the preceding 12 months, we have “sold” the following categories of personal information to the following categories of third parties:

Category of Personal Information: Identifiers, such as your first name, last name, phone number, email address, and mailing address

Categories of Third Parties: Participating Communities

Category of Personal Information: Information about the Services you are seeking for yourself or a Resident

Categories of Third Parties: Participating Communities

For information about opting out of these “sales,” please see the “Do Not Sell My Info” section below. We do not knowingly disclose or sell personal information of minors under 16 years old without affirmative authorization.

Do Not Sell My Info: As described above, we may provide Personal Information for the purpose of connecting you with Participating Communities to discuss services that you may be interested in for yourself or for a Resident. We give you the option to opt out of such sharing at any time by following the “Do Not Sell My Personal Information” link. The link is also available on our Sites and mobile apps.

SHARING OPT-OUT

As described above, we may provide Personal Information for the purpose of connecting you with Participating Communities to discuss services that you may be interested in for yourself or for a Resident. We give you the option to opt out of such sharing at any time by following the “Do Not Sell My Personal Information” link. The link is also available on our Sites and mobile apps.

OPT OUT OF SCOS COMMUNICATIONS

At any time, you may visit www.seniorcareofsacramento.com to adjust your communication preferences.

Promotional Communications: When you receive a newsletter or other promotional communications from us, you may indicate a preference to stop receiving further newsletters and other promotional communications by visiting www.seniorcareofsacramento.com.

Mobile Push Notifications/Alerts: With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

If you wish to opt out of communications with Participating Communities, you must contact them directly, as we do not control communications from Participating Communities.

CHANGES IN THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

GOVERNING LAW

SCOS owns and maintains their Sites in the United States. We attempt to comply with local data protection, privacy, and consumer rights laws to the extent they may apply to our services. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to the Sites.

QUESTIONS AND CONCERNS

If you have any questions about this Privacy Policy or our privacy practices,
please contact us at caregiving@seniorcareofsacramento.com.

Senior Care Of Sacramento

P.O. Box 4596

Auburn, CA 95603

916-877-6904

HIPAA NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

IT IS MY LEGAL DUTY TO SAFEGUARD YOUR PROTECTED HEALTH INFORMATION (PHI).

By law I am required to insure that your PHI is kept private. The PHI constitutes information created or noted by me that can be used to indentify you. It contains data about your past, present, or future health or condition, the provision of health care services to you, or the payment of such health care. I am required to provide your with this Notice about my privacy procedures. This Notice must explain when, why, and how, I would use and disclose your PHI. Use of PHI means when I share, apply, use, examine, or anyalyze information winthin my practice; PHI is diclosed when I reslease, transfer, give, or otherwise reveal it to a third party outside my practice. With some exceptions, I may not use or disclose more of your PHI than is necessary to accomplish the purpose for which the use or disclosure is made; however, I am always legally required to follow the privacy practices described in this Notice.

Please note that I reserve the right to change the terms of this Notice and my privacy policies at any time. Any changes will apply to PHI already on file with me. Before I make any important changes to my policies, I will immediately change this Notice and post a new copy of it in my office. You may also request a copy of this Notice from me or you can view a copy of it in my office, located at 12460 Ladd Lane Auburn, CA 95603.

lll. HOW WILL I USE AND DISCLOSE YOUR PHI.

I will use and disclose your PHI for many different reasons. Some of the uses or disclosures will require our prior written authorization; others, however, will not. Below your will find the different categories of my uses and disclosures, with some examples.

Uses and Disclosures Related to Treatment, Payment, or Health Care Operations Do Not Require Your Prior Written Consent. I may use and disclose your PHI without your consent for the following reasons:
For treatment. I may disclose your PHI to physicians, psychiatrists, psychologists, and other licensed health care providers who provide you with health care services or are otherwise involved in your care. Example: If a psychiatrist is treating you, I may disclose your PHI to her/him in order to coordinate your care.

For health care operations. I may disclose your PHI to facilitate the efficient and correct operation of my practice. Examples: Quality control – I might use your PHI in the evaluation of the quality of health care services that you might have received or to evaluate the performance of the health care professionals who provided you with these services. I may also provide your PHI to my attorneys, accountants, consultants, and others to make sure that I’m in compliance with applicable laws.
To obtain payment for treatment. I may use and disclose your PHI to bill and collect payment for the treatment and services I provide to you. Example: I might send your PHI to your insurance company or health plan in order to get payment for the health care services that I provide to you. I could also provide your PHI to business associates, such as billing companies, claims processing companies, and others that process health care claims for my office.
Other disclosures. Examples: Your consent isn’t required if you need emergency treatment provided that I attempt to get your consent after treatment is rendered. In the event that I try to get your consent but you are unable to communicate with me (for example, if you’re unconscious or in severe pain) but I think that you would consent to such treatment if you could, I may disclose your PHI.

Certain Other Uses and Disclosures Do Not Require Your Consent. I may use and/or disclose your PHI without our consent or authorization for the following reasons:
When disclosure is required by federal, state, or local law; judicial, board, or administrative proceedings; or, law enforcement. Example: I may make a disclosure to the appropriate officials when a law requires me to report information to government agencies, law enforcement personnel and/or an administrative proceeding.
If disclosure is compelled by a party to a proceeding before a court of an administrative agency pursuant to its lawful authority.
If disclosure is required by a search warrant lawfully issued to a governmental law enforcement agency.
If disclosure is compelled by the patient or the patient’s representative pursuant to California Health and Safety Codes or to corresponding federal statutes of regulations, such as a Privacy Rule that requires this Notice.
To avoid harm. I may provide PHI to law enforcement personnel or persons able to prevent or mitigate a serious threat to the health or safety of a person or the public.
If disclosure is compelled or permitted by the fact that you are in such mental or emotional condition as to be dangerous to yourself or the property of others, and if I determine that disclosure is necessary to prevent the threatened danger.
If disclosure is mandated by the California Child Abuse and Neglect Reporting law. Example: If I have a reasonable suspicion of child abuse or neglect.
If disclosure is mandated by the California Elder/Dependent Adult Abuse Reporting law. For example, if I have reasonable suspicion of elder abuse or dependent adult abuse.
If disclosure is compelled or permitted by the fact that you tell me of a serious/imminent threat of physical violence by you against a reasonably identifiable victim or victims.
For public health activities. Example: In the event of your death, if a disclosure is permitted or compelled, I may need to give the county coroner information about you.
For health oversight activities. Example: I may be required to provide information to assist the government in the course of an investigation or inspection of a health care organization or provider.
For specific government function. Example: I may disclose PHI of military personnel and veterans under certain circumstances. Also, I may disclose PHI in the interests of national security, such as protecting the President if the United States or assisting with intelligence operations.
For research purposes. In certain circumstances, I may provide PHI in order to conduct medical research.
For Worker’s Compensation purposes. I may provide PHI in order to comply with Worker’s Compensation laws.
Appointment reminders and health related benefits or services. Examples: I may use PHI to provide appointment reminders. I may use PHI to give you information about alternative treatment options, or other health care services or benefits I offer.
If an arbitrator or arbitration panel compels disclosure, when arbitration is lawfully requested by either party, pursuant to subpoena deuces tectum (e.g., a subpoena for mental health records) or any other provision authorizing disclosure in a proceeding before an arbitrator or arbitration panel.
I am permitted to contact you, without our prior authorization to provide appointment reminders or information about alternative or other health-related benefits and services that may be of interest to you.
If disclosure is required or permitted to a health oversight agency for oversight activities authorized by law. Example: When compelled by U.S. Secretary of Health and Human services to investigate or assess my compliance with HIPAA regulations.
If disclosure is otherwise specifically required by law.

Certain Uses and Disclosures Require You to Have the Opportunity to Object.
Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or other individual who you indicate is involved in your care or responsible for the payment of your health care, unless you object in whole or in part. Retroactive consent may be obtained in emergency situations.

Other Uses and Disclosures Require Your Prior Written Authorization. In any other situation not described in Sections IIIA, IIIB, and IIIC above, I will request your written authorization before using or disclosing any of your PHI. Even if you have not signed an authorization to disclose your PHI, you may later revoke that authorization, in writing, to stop any future uses and disclosures (assuming that I haven’t taken any action subsequent to the original authorization) of your PHI by me.

WHAT RIGHTS YOU HAVE REGARDING YOUR PHI

These are your rights with respect to your PHI:

The right to See and Get Copies of Your PHI. In general, you have the right to see your PHI that is in my possession, or to get copies of it; however, you must request it in writing. If I do not have your PHI, but I know who does, will advise you how you can get it. You will receive a response from me within 30 days of my receiving your written request. Under certain circumstances, I may be forced to deny your request, but if I do, I will give you, in writing, the reasons for the denial. I will also explain your right to have my denial reviewed.

If you ask for copies of your PHI, I will charge you not more than $.25 per page. I may see fit to provide you with a summary or explanation of the PHI, but only if you agree to it, as well as the cost, in advance.

The right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask that I limit how I use and disclose your PHI. While I will consider your request, I will put those limits in writing and abide by them except in emergency situations. You do not have the right to limit the uses and disclosures that I am legally required or permitted to make.

The Right to Choose How I Send Your PHI to You. It is your right to ask that your PHI be sent to you at an alternate address (for example, sending information to your work rather than your home address) or by an alternate method (for example, via email instead of by regular mail). I am obligated to agree to your request providing that I can give you the PHI, in the format your requested, without undue inconvenience.
The Right to Get a List of the Disclosures I Have Made. You are entitled to a list of disclosures of your PHI that I have made. The list will not include uses and disclosures to which you have already consented; i.e., those for treatment or payment, or health care operations, sent directly to you, or to your family; neither will the list include disclosures made for national security purposes, to corrections or law enforcement personnel, or disclosures made before April 15, 2003. After April 15, 2003, disclosure records will be held of six years.

I will respond to your request for an accounting if disclosures within 60 days of receiving your request. The list I give you will include disclosures made in the previous six years unless you indicate a shorter period. The list will include the date of the disclosure, to whom PHI was disclosed (including their address, if known), a description of the information disclosed, and the reason for the disclosure. I will provide the list to you at no cost, unless you make more than one request in the same year, in which case I will charge you a reasonable sum based on a set fee for each additional request.

The Right to Amend Your PHI. If you believe that there is some error in our PHI or that important information has been omitted, it is your right to request that I correct the existing information or add the missing information. Your request and the reason for the request must be made in writing. You will receive a response within 60 days of my receipt of your request. I may deny your request in writing, if I find that: the PHI is (a) correct and complete, (b) forbidden to be disclosed, (c) not part of my records, or (d) written by someone other than me. My denial must be in writing and must state the reasons for the denial. It must also explain your right to file a written statement objecting the denial. If you do not file a written objection, you still have the right to ask that your request and my denial be attached to any future disclosures of your PHI. If I approve your request, I will make the change (s) to your PHI. Additionally, I will tell you that changes have been made, and I will advise all others who need to know about the change (s) to your PHI.
The Right to Get This Notice by Email. You have the right to get this notice by email. You have the right to request a paper copy of it, as well.

HOW TO COMPLAIN ABOUT MY PRIVACY PRACTICES

If in your opinion, I may have violated your privacy rights, of if you object to a decision I made about account access to your PHI, you’re entitled to file a complaint with the person listed below. You may send a written complaint to the Secretary of the Department of Health and Human Services at 200 Independence Ave. S W. Washington, D.C. 20201. If you file a complaint about my privacy practices, I will take no retaliatory action against you.

Client Rights and Responsibilities

Clients have the right to be treated with personal dignity and respect.
Clients have the right to care that is considerate and respects member’s personal values and belief systems.
Clients have the right to personal privacy and confidentiality of information.
Clients have the right to receive information about Therese Johnson’s services, clinical guidelines, quality improvement program, and patient rights and responsibilities.
Clients have the right to reasonable access to care, regardless of race, religion, gender, sexual orientation, ethnicity, age or disability.
Clients have the right to participate in an informed way in the decision-making process regarding their treatment planning.
Clients have the right to discuss with their providers the medically necessary treatment options for their condition regardless of cost or benefit coverage.
Clients have the rights of clients’ families to participate in treatment planning as well as the right of members over 12 years old to participate in such planning.
Clients have the right to individualized treatment, including:
- Adequate and humane services regardless if the source(s) of financial support,
- Provision of services within the least restrictive environment possible,
- An individualized treatment or program plan, and
- An adequate number of competent, qualified, and experienced professional clinical staff to supervise and carry out the treatment or program plan.
Clients have the right to participate in the consideration of ethical issues that arise in the provision of care and services, including:
- Resolving conflict,
- Withholding resuscitative services,
- Foregoing or withdrawing life-sustaining treatment, and
- Participation in investigational or clinical trials.
Clients have the right to designate a surrogate decision-maker if the client is incapable of understanding a proposed treatment or procedure or is unable to communicate his or her wishes regarding care.
Clients and their families have the right to be informed of their rights in a language they understand.
Clients have the right to voice complaints of appeals about Senior Care of Sacramento, the care provider, or privacy practices.
Clients have the right to request to inspect and obtain a copy of their Protected Health Information (PHI), to amend their PHI, to restrict the use of their PHI, and to receive an accounting of disclosures of PHI.
Clients have the right to make recommendations regarding Senior Care of Sacramento patient rights and responsibilities policies.
Clients have the right to be informed of rules and regulations concerning client’s conduct.
Clients have the responsibility to give their provider and Senior Care of Sacramento information needed in order to receive care.
Clients have the responsibility to follow the agreed upon treatment plan and instructions for care.
Clients have the responsibility to participate, to the degree possible, in understanding their behavioral health problems and developing with their provider mutually agreed upon treatment goals.

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